Terms & Conditions
Chamber of Commerce (KvK): 74950312
The Netherlands
1. General
These Terms & Conditions apply to all quotations, reservations, chauffeur services and transportation services provided by Excellence Limo Service (“Excellence Limo Service”, “we”, “us” or “our”) to private and business clients (“client”, “you” or “your”).
By requesting, confirming or using a service provided by Excellence Limo Service, the client accepts these Terms & Conditions unless expressly agreed otherwise in writing.
2. Reservations and Confirmation
A reservation becomes binding once the requested service has been confirmed by Excellence Limo Service in writing or otherwise expressly accepted by us.
A quotation is based on the information available at the time of the request. Changes to the itinerary, passenger numbers, vehicle requirements, waiting time or other circumstances may result in an adjustment of the agreed price.
Clients are responsible for providing accurate pickup locations, destinations, dates, times, passenger numbers and other relevant information.
3. Rates and Payment
Rates are agreed with the client before the service whenever reasonably possible. The applicable rate may depend on the vehicle, itinerary, duration, waiting time and other agreed requirements.
Payment arrangements may vary depending on the client and booking. We accept payment by bank transfer/invoice and card, where offered or agreed.
Invoices are payable within the payment period stated on the invoice. If no payment period is stated, payment is due promptly upon receipt.
4. Cancellation
A confirmed reservation may be cancelled free of charge up to 24 hours before the scheduled pickup time.
Cancellations made less than 24 hours before the scheduled pickup time may be charged at 100% of the agreed service price.
Where a different cancellation arrangement has been expressly agreed in writing for a specific booking, that arrangement will apply.
5. No-Show
If a client or passenger does not appear at the agreed pickup location within the applicable waiting period and cannot reasonably be reached, the booking may be treated as a no-show.
A no-show is charged at 100% of the agreed service price.
6. Waiting Time
For standard pickups, 15 minutes of waiting time is included unless otherwise agreed.
For airport pickups, up to 45 minutes of waiting time after the recorded landing time is included. Additional waiting time may be charged at the rate agreed for the booking.
Delays caused by the client, passenger, changes requested after the agreed pickup time, or circumstances outside our control may result in additional charges.
7. Airport Transfers
For airport transfers, the client should provide the correct flight number whenever applicable. We may use flight information to monitor the scheduled arrival.
The included airport waiting period begins from the recorded landing time. If a passenger is delayed by immigration, baggage collection, security procedures or other airport processes, the included 45-minute waiting period continues to run unless otherwise agreed.
8. Passengers and Luggage
Passengers must comply with reasonable safety instructions from the chauffeur and applicable laws and regulations.
The client is responsible for providing accurate passenger and luggage information. Vehicle suitability may depend on the number of passengers and amount or size of luggage.
Excellence Limo Service may refuse carriage where the number of passengers or luggage exceeds the safe or legally permitted capacity of the vehicle.
9. Vehicles and Partner Services
Excellence Limo Service will make reasonable efforts to provide the vehicle confirmed for the booking. Where appropriate or necessary, we may arrange transportation through a trusted professional partner or provide a suitable alternative vehicle.
Where a partner vehicle or service is arranged, we will make reasonable efforts to ensure that the service meets the agreed standard and requirements.
10. Chauffeur for the Client’s Own Vehicle & Vehicle Relocation
Where Excellence Limo Service provides a chauffeur to drive the client’s own vehicle, the client remains responsible for ensuring that the vehicle is legally registered, roadworthy, properly insured and suitable for the intended journey.
The client is responsible for ensuring that the chauffeur is legally permitted to drive the vehicle under the vehicle’s insurance and applicable law.
The chauffeur will operate the vehicle with reasonable care. Any pre-existing damage, mechanical defect or condition of the vehicle should be disclosed before the journey.
Where Excellence Limo Service is engaged to relocate the client’s vehicle to another destination, including an international destination, the client remains responsible for providing the vehicle documents and information reasonably required for the journey. Unless otherwise agreed in writing, the client is responsible for applicable tolls, tunnel charges, road charges, parking, ferries, border, customs, import or export requirements, taxes and other costs associated with the vehicle relocation.
Nothing in these Terms & Conditions limits any liability that cannot legally be excluded or limited.
11. Delays, Changes and Force Majeure
We will make reasonable efforts to perform each service as agreed. However, we are not responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including severe traffic, road closures, accidents, weather conditions, strikes, airport disruption, government measures or other force majeure events.
Where reasonably possible, we will inform the client of significant delays or changes and seek an appropriate solution.
12. Client Conduct
Clients and passengers are expected to behave respectfully towards the chauffeur, vehicle and third parties.
Excellence Limo Service may terminate a journey without refund where a passenger behaves abusively, threatens the chauffeur or others, causes significant damage, or creates an unsafe situation.
Any resulting costs or damage may be charged to the client where legally permitted.
13. Liability
Excellence Limo Service will perform its services with reasonable care and professional skill.
To the extent permitted by law, we are not liable for indirect or consequential loss, missed connections, loss of income or other consequential costs arising from delays or circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
14. Privacy
Personal information provided in connection with a booking will be handled in accordance with our Privacy Policy. Information will be used for purposes including responding to enquiries, arranging and providing services, communication, administration and legal or accounting obligations.
15. Complaints
Any complaint concerning a service should be raised with Excellence Limo Service as soon as reasonably possible, preferably within a reasonable period after the service. We will review the matter and seek to resolve legitimate concerns professionally and fairly.
16. Applicable Law
These Terms & Conditions are governed by the laws of the Netherlands.
Any dispute arising from or relating to these Terms & Conditions or the services provided by Excellence Limo Service will, subject to mandatory applicable law, be submitted to the competent court in the Netherlands.
17. Amendments
Excellence Limo Service may update these Terms & Conditions from time to time. The version applicable to a booking is the version in effect when the booking is confirmed, unless otherwise agreed in writing.
Last updated: August 2026